Commercial & Domestic Gas Engineers for all Devon & Cornwall

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info@boilertech.uk

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How We Handle Concerns

Complaints Policy

Complaints Policy

At Boilertech, we take pride in delivering reliable, professional heating services to homeowners and businesses across Plymouth and the South West. While we always aim for 100% satisfaction, we understand that occasionally things may not go to plan.

This policy outlines how you can raise a complaint and how we’ll handle it.

How to Make a Complaint

If you’re unhappy with any aspect of our service, please get in touch as soon as possible so we can put things right.

You can contact us in writing via:

Email: info@boilertech.uk
Phone: 01752 249139
Post: Boilertech, 20 Walkhampton Walk, Plymouth, PL6 8QY

Please include:

  • Your name and contact details

  • The date and location of the service

  • A brief description of your concern

  • Any supporting evidence (e.g. photos, documents, messages)

What Happens Next

  • We will acknowledge your complaint within 2 working days

  • A senior member of the team will investigate and aim to provide a full response within 7 working days

  • If your complaint requires further investigation, we will keep you updated on progress and next steps

Resolution

If we find that something went wrong, we’ll:

  • Offer a clear explanation

  • Take corrective action where appropriate

  • Outline any next steps (e.g. remedial work, refund, or escalation)

We’ll always aim to resolve complaints fairly, promptly, and professionally.

If You’re Still Not Satisfied

If you’re unhappy with our final response, you may wish to contact a relevant third party: