Our Privacy Commitment

Privacy Policy

Who We Are

Boilertech (“we”, “our”, or “us”) provides domestic and commercial boiler services across Plymouth and the South West. Your privacy matters to us, and we’re committed to protecting any personal data you share with us.

What Data We Collect

We may collect the following personal information when you contact us:

• Your name

• Contact details (such as phone number and email address)

• Your address (to arrange quotes or attend service visits)

• Details related to your enquiry or heating system

We collect this data via contact forms, phone calls, emails, and direct enquiries.

How We Use Your Data

We use your personal information to:

• Respond to your enquiry or booking

• Schedule and deliver services

• Issue quotes and invoices

• Send service reminders or customer updates

• Improve the performance and delivery of our services

We do not sell, rent, or share your information with third parties for marketing purposes.

How We Store and Protect Your Data

Your data is stored securely on password-protected devices and platforms, with access restricted to authorised staff. We only retain your information for as long as necessary to provide services and meet legal or financial obligations.

Cookies

Our website uses cookies to help improve your browsing experience and to track website performance.

Cookies are small files stored on your device when you visit our site. They allow us to:

• Understand how visitors interact with our site (via Google Analytics)

• Track anonymous usage statistics such as time spent on site, device type, and page visits

• Improve speed, security, and user experience

• Store limited user preferences

We use Google Analytics, which collects data in anonymous form. These cookies are only activated if you give consent via the cookie banner when you first visit the site.

You can control, disable, or delete cookies via your browser settings at any time.

For more information on how Google uses data through Analytics, please visit:
https://policies.google.com/technologies/partner-sites

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal data we hold about you

• Request correction of incorrect or outdated data

• Request deletion of your data where legally possible

• Object to certain uses of your data (e.g. direct marketing)

Email: info@boilertech.uk
Phone: 01752 249139
Address: Boilertech, 20 Walkhampton Walk, Plymouth, PL6 8QY